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Help

FAQ answers and a short working manual.

This help page answers common questions and gives your team a straightforward starting guide for the main SpazaPOS screens and workflows.

SUPPORT FAQ

Frequently asked questions

What is SpazaPOS?

SpazaPOS is a retail software system for running sales, stock, pricing, reporting, orders, and day-to-day store operations across the till, Back Office, and supporting online tools.

How is licensing positioned for stores?

SpazaPOS licensing is per till. Base setup includes 1 Back Office plus the first till, additional tills are licensed separately, and larger till counts can qualify for lower per-till daily rate bands.

Which parts run on desktop and which parts run in the browser?

The main till and Back Office run as Windows applications. Web Orders, Packing, Stock Take, Manager Dashboard, and Customer Display run in the browser so staff can use them where they make the most sense in the business.

Can web orders be taken and then sent to the till?

Yes. The browser web-orders flow captures the order, and the POS includes a Web Orders screen that can load orders marked ready for POS.

What is the packing screen for?

It is for staff preparing or packing orders away from the till. The POS has a Packing Status screen that reads those updates, while the browser packing screen is where staff work through the queue.

Can we do stock take inside SpazaPOS?

Yes. There is a Back Office stock-take form and also a browser-based stock-take session workflow for store staff and managers.

Can specials and promotions be managed centrally?

Yes. The Back Office promotions module supports percentage discounts, fixed prices, multi-buy pricing, and buy-X-get-Y rules, with scheduling by day, date, and time.

Does SpazaPOS support SMS notifications?

Yes. The current product includes SMS support for web-order reference messages and scheduled day-end summary messages when the store has the WinSMS integration configured.

What does the licensing portal handle?

The licensing portal is where stores handle trial access, licensing, renewals, and related account tasks for SpazaPOS.

How are renewals and payments handled right now?

The current model is manual-payment driven. EFT, cash deposit, and Paystack once-off/manual payment flow can be used where applicable through the hosted portal.

What is a perpetual license?

A perpetual license is a once-off license option for businesses that prefer ownership-style licensing instead of shorter renewal cycles. Where offered, it gives the store a long-term licensed setup without the same renewal rhythm as time-based licensing.

GUIDE Short Manual

Short manual

Use this as a simple getting-started guide for owners, managers, cashiers, and staff.

1. Install and open the system

  1. Install SpazaPOS on the machines that will be used for till work or Back Office work.
  2. Make sure the store is connected to the correct database or server setup for the business.
  3. Open POS for selling at the till, or open Back Office for setup, stock control, pricing, and reporting.

2. Start selling on the POS

  1. Sign in at the till with the cashier details set up for the store.
  2. Scan or enter items and confirm the running total before taking payment.
  3. Finish the sale, take payment, and issue the receipt.

3. Use held sales, returns, and customer display

  1. Use held sales when a customer needs to pause a transaction and come back to it later.
  2. Use return mode when processing a refund or return instead of a normal sale.
  3. If a customer display is in use, the shopper can follow the basket and totals while the cashier is working.

4. Capture and process web orders

  1. Open the Web Orders screen in the browser and sign in as the staff member taking the order.
  2. Capture the customer details, add the products, and save the order.
  3. Move the order forward until it is ready for packing, payment, or collection according to how the business works.

5. Work from the packing screen

  1. Open the Packing screen in the browser so the preparation team can see what needs to be done.
  2. Update order progress there so staff can see what is being prepared and what is ready.
  3. Use the POS packing view when till staff need to check progress before payment or collection.

6. Manage products, stock, and promotions in Back Office

  1. Use Back Office to manage products, stock, suppliers, users, receiving, reports, and store settings.
  2. Use the promotions section to set up specials and pricing offers.
  3. Use the dashboard and reports to stay on top of sales, stock movement, and store activity.

7. Run stock take

  1. Use Stock Take when the store needs to compare counted stock with what the system currently shows.
  2. Staff can count from the browser stock-take screen or from the Back Office stock-take tools, depending on how the store works best.
  3. Review the result carefully before applying adjustments so stock figures stay accurate.

8. Activate or renew software licensing

  1. Start with the SpazaPOS trial or activation path provided for the store.
  2. Use the hosted licensing portal when the business needs activation or renewal.
  3. Complete the current renewal or payment process through the available manual payment options for the account.